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Last Updated: January 23, 2026
This Privacy Policy describes how T3 Mechanical Inc, located at 4749 Bennett Dr, Ste H, Livermore, CA 94551, United States ("Company," "we," "us," or "our"), collects, uses, and shares personal information of users of our website, www.t3mechanicalinc.com (the "Website"), and any related services, sales, marketing, or maintenance events (collectively, the "Services"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns, please contact us at info@t3mechanicalinc.com or 1.888.488.2312.
1. INFORMATION WE COLLECT
Information You Provide to Us Directly:
Contact Information: We collect personal information you provide when you request a quote, schedule HVAC service, or contact us. This includes your name, email address, phone number, and commercial service address.
Communications: We collect the content of your communications via email, contact forms, or phone. This includes your phone number if you contact us via SMS or voice.
Payment Information: For commercial accounts and service payments, we collect necessary billing data. Payment data is primarily processed by our third-party processors (e.g., Stripe/QuickBooks); we do not store full credit card details on our servers.
Information Collected Automatically:
Log and Usage Data: We collect IP addresses, browser types, and usage details through server logs to improve Website performance.
Device Data: Information about the device used to access our Services, including device type and operating system.
2. HOW DO WE USE YOUR INFORMATION?
We use your information for the following purposes:
Service Delivery: To fulfill service requests, manage HVAC maintenance schedules, and process payments.
Communications: Providing customer support, responding to inquiries, and sending appointment reminders or technician "en-route" notifications to customers via SMS if you have provided your phone number and consented. Separately, we send operational SMS notifications (dispatch assignments, schedule changes, safety alerts, preventative-maintenance reminders, and time-sensitive job updates) to T3 Mechanical employees and contractors who have provided consent through their employment onboarding and in-platform mobile-number confirmation. Message frequency varies based on service activity. Message and data rates may apply.
Legal Compliance: To comply with laws, prevent fraud, and protect our rights.
3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?
We may share data with third-party service providers (such as hosting, analytics, and scheduling software) to help us run our business.
IMPORTANT SMS DISCLOSURE: Mobile information (including phone numbers and SMS opt-in data) will not be shared with third parties or affiliates for marketing or promotional purposes under any circumstance. Text messaging originator opt-in data and consent are excluded from all data-sharing categories described in this policy and will not be sold, rented, or shared with any third parties. This restriction applies to both customer-facing SMS communications and our internal employee operations SMS program.
4. COOKIES AND TRACKING
We use essential cookies to ensure the website functions correctly and performance cookies to analyze traffic. You can manage cookie preferences through your browser settings.
5. DATA RETENTION
We retain your personal information only as long as necessary for the purposes outlined in this policy (typically for the duration of our service relationship or as required by California tax and legal records), but no more than 2 years after a client relationship ends without a legitimate business need.
6. SECURITY
We implement technical and organizational security measures (such as encryption and access controls) to protect your data. However, no transmission over the internet is 100% secure.
7. MINORS
Our services are for commercial businesses and are not directed to individuals under the age of 18. We do not knowingly collect information from minors.
8. YOUR PRIVACY RIGHTS
Depending on your location, you have the right to:
Access and Rectification: Request a copy of your data or correct it.
Erasure: Request we delete your personal information.
Withdraw Consent: You can opt-out of communications at any time.
SMS Opt-Out: To unsubscribe from SMS, reply "STOP" to any message. To get help, reply "HELP."
9. CALIFORNIA RESIDENTS' PRIVACY RIGHTS
Under the CCPA/CPRA, California residents have the right to know what data is collected, the right to delete that data, and the right to non-discrimination for exercising these rights. We do not "sell" your personal information.
10. UPDATES TO THIS NOTICE
We may update this policy periodically. The "Last Updated" date at the top will reflect the most recent changes.
11. CONTACT US
If you have questions about this Privacy Policy, please contact us at:
T3 Mechanical Inc
4749 Bennett Dr, Ste H
Livermore, CA 94551
United States
Email: info@t3mechanicalinc.com
Phone: 1.888.488.2312
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